I Comment on Someones Post Then See It Again and My Comment Isnt There
Out of sight, out of mind – the idea of hiding things, opinions, or people out of our lives may seem easy and tempting to many. Getting rid of inconvenient content in comments became possible in the wonderland of Facebook a while ago, only information technology'due south important to call up that information technology tin can be both a powerful tool and a destructive force.
The hide comment choice allows admins to control what fans can really meet in the comments added to their Facebook Pages.
And while the feature can be very useful in specific cases, overusing it can cause customs management issues. Here's how, when, and if to hide comments on Facebook.
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- Reasons to hide Facebook comments
- What tin yous do instead of hiding comments on your Facebook Page?
- A successful communication method
- How to hide comments on Facebook?
- What happens when you hide a annotate on Facebook?
- Volition someone know if I hide their annotate on Facebook?
- What does hiding a comment on Facebook practice?
- Can you unhide comments on Facebook?
- Can someone hibernate my comment on Facebook?
- Automate comment moderation with NapoleonCat
- How do you lot hide Facebook comments automatically?
- Pace 1: Creating a rule
- Footstep 2: Naming the dominion
- Step 3: Defining the trigger
- Step 4: Defining tags
- Step 5: Defining keywords
- Step 6: Defining deportment
- Step 7: Defining automated replies
- Step 8: Scheduling the dominion
- Step 9: Setting up notifications
- How to "plough off" comments on Facebook page posts with NapoleonCat
- Bottom line
Take you ever come across a situation when a single Facebook comment ruined all the effort that y'all put into creating a Facebook post? Especially at the stop of a long twenty-four hours at piece of work?
Chances are you have. Sadly, some fans are trolls, haters, or spammers, and it's best not to exist bothered. Hither are some examples of situations when information technology'south ameliorate, or even advisable, to hide the junky content.
- Inaccurate linguistic communication or content. Facebook is a public space and it'due south social media managers' responsibility to keep it clean. Facebook comments including racist, sexist, or homophobic remarks, detest voice communication, and inappropriate photograph content should be subconscious.
- Spammy links or links containing viruses. Once a user clicks on a spammy link that appeared, whether you want it or non, on your Page, they'll probably never come up back. What's more, they may share their experiences with others. Equally a result, it may pb to a severe trust drop among your customers.
- Motorcar promotion. Some Facebook accounts may try to make use of your content and audience in order to enhance traffic on their platforms by posting links in comments. That's a no go!
However, in some situations, hiding a annotate on Facebook may plough out to exist a losing game. It doesn't matter if it'due south a customer having a bad day or the business beingness at error for doing something wrong, no 1 is happy to see a poor review or complaint posted to their public social media accounts.
Negative content can harm the business, so it naturally immediately triggers hide reflexes.
Simply allow'south try to face up the problem the other manner around. Negative online remarks may create a perfect opportunity to provide excellent social customer service and, equally a result, a win-win situation for the make and the customer. So…
Identify yourself in your customer'southward shoes – being left out of the chat doesn't feel practiced. People expect attention and empathy. In that location'south probably no better way than to fulfill that need than through conversation.
Y'all tin can either invite clients to talk to you in private messages or resolve their problems publicly, in comments.
The second option is probably even better, as information technology gives other users a take a chance to meet it. If your response is helpful and professional, information technology will build trust and affection towards the brand.
Nevertheless, in some situations, it'due south meliorate to move the conversation abroad from the public eye. Either way, don't permit a comment be left unanswered for too long.
If y'all're not able to help the client right abroad, merely leave a comment that will either encourage them to contact you in a private message, ensure that you'll contact them soon, or suggest another means of communication (leave a number or an email).
The longer yous look, the worse the client's frustration may get.
Regardless of whether y'all atomic number 82 the conversation privately or publicly, information technology's crucial to make the client feel heard. In that location are 3 rules, called the Imago method, that can help you in successful communication.
The technique was invented in 1980 in club to help couples understand and understand with one another's unique realities. Nowadays, the method is widely used in customer service.
Here are the steps of Imago:
- Mirroring – it consists of repeating everything that the client has said. So, for example, if a client didn't like coffee at your coffee shop and claims not to visit the store always again, you lot simply need to repeat their words. If possible, brand sure that you get them right by asking a simple question such as "Is that what you mean?".
- Making a statement that validates the client'south concerns. Just let them know that y'all understand, and that everyone would experience this way.
- Showing empathy through your mental attitude. Try to describe the customer's feelings. Yous may include expressions such as "I imagine that yous feel disappointed" or "then frustrating!".
Sticking to these three steps will not just assist you win a client over. It can also save your visitor from a real social media nightmare!
As we already established, sometimes there'due south no other fashion and you just need to hide a comment on Facebook. Here's how to do so in three easy steps:
- Notice the comment that you want to hide
- Click on the three dots on the comment's right-hand side
- The available options volition pop up and you'll be able to either hibernate the comment or delete information technology
Once you click "hide" side by side to someone'south contribution, you'll withal run across the comment, but it will exist blurred.
This is what you lot, as a Page admin, volition encounter. Fear not, the comment's author will see their contribution without any changes. Hiding comments on Facebook will hold dorsum any notifications regarding this particular chat thread for you lot.
You may be pondering the question: if you hide a comment on Facebook, does the person know? The answer isn't that piece of cake. Facebook volition not send the author whatever notifications, but still, they may sniff out the deception and apace find out what happened.
As it happens, the person who wrote the annotate may lose the trust they had towards your brand, see crimson and find some other outlet – a space out of your control to accident off steam.
Recall, that if you hide a comment, its author and their Facebook friends volition still exist able to run into it and to reply in sub-comments.
Mind that hiding Facebook comments holds back any notifications regarding this particular subconscious comment thread.
If anyone who can yet meet the comment decides to fight the fight for you and defend your make, y'all won't be able to see it.
Neither will you meet the sub-comments containing hints and suggestions for your brand nor the ones mocking the main comment'southward author.
Once you decide to hibernate a comment, fearfulness non, in that location'southward always a way back. If you lot did so unintentionally or simply changed your mind and decided to have a conversation, you tin remove the tag anytime. Simply hover over the mentioned three dots again and choose to unhide the comment.
All Page admins and postal service authors can hide comments on Facebook. So, every time yous annotate on someone else's post, there is a gamble that your annotate volition exist subconscious.
The simply place (on Facebook) that is completely under your control is a Page that y'all admin and your individual timeline.
The difficulty of serving your customers on Facebook is directly proportional to the number of comments your posts collect: the more you receive, the harder it gets to continue on rail of them. In such situations, it's crucial to prioritize.
Discussions happening around ads and sponsored posts should ever go first, as they come with a hefty toll tag and show upwardly in the feeds of highly valuable, targeted potential clients. When accompanied by negative comments, they may take unintended implications and pose a threat to your ROI.
Another thing is to remember that Facebook never sleeps. Although during working hours you can immediately react to all crises, it'south best to secure posts on your Page for the night fourth dimension.
One slap-up thought is to automobile-moderate comments. This feature is available for NapoleonCat users. You tin can set auto-annotate rules both for organic and sponsored Facebook posts to answer to repeating questions and comments in real-fourth dimension.
What's more, you lot can create up to twenty varied replies to requite the automatic responses a more individual feel.
To some extent, you can control what visitors tin post through hiding and deleting comments automatically.
This feature can aid you lot become rid of inappropriate language, hide comments containing links, and, outset thing'south first, it volition save y'all some time and let you slumber like shooting fish in a barrel.
Think of information technology every bit a smarter way of disabling comments on Facebook posts, and read on to larn how to gear up a rule that will automatically hibernate spammy comments on Facebook.
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Step one: Creating a rule
To set up a dominion that will automatically hide defined comments, go to "Inbox" and click on the "Automoderation" button in the pinnacle right-mitt corner.
Yous'll now meet a pop-up window. In its right peak corner you'll notice the "Add new rule" push – click on it.
Footstep 2: Naming the rule
Firstly, requite your rule a name. A well-thought-out name will help yous find the rule in the list of rules that you create. Then, cull the profile that your dominion will utilize to.
Step 3: Defining the trigger
At present it's time to choose the trigger – the blazon of content that your rule volition employ to. In the example of Facebook, you can choose from a broad range of content types. Accept a await at the listing beneath:
Once y'all've chosen the trigger, you tin can narrow down the rule even more than by defining atmospheric condition. Mind that the weather differ for different types of triggers.
I'll cull "Ads comments" as my trigger and, as I desire to hibernate comments with links, my condition will be "Only comments with links".
If you lot want to hide all comments which include links, y'all tin skip right to the "Action in Inbox" section, cull "Hide", and relieve your dominion by clicking on the "Save rule" button. But there's more to Auto-moderation than this. Stay with me if you desire to detect the full potential of the automated comment moderation feature.
Step 4: Defining tags
If you're an active user of NapoleonCat's Inbox, you lot may be using user tags such as "spammer" or "lead". You tin can really narrow your rule down to users previously tagged with a sure tag (or tags).
Pace 5: Defining keywords
If y'all're looking to automatically hide comments containing certain words or phrases, you lot can add them to the "Keywords" department. Then, Auto-moderation will but work on comments including the defined keywords. You can skip this point if it doesn't utilise to the example.
If you don't include whatever keywords, Auto-moderation will nonetheless work for your chosen triggers and weather.
Step half dozen: Defining actions
At this point, you're washed with defining the trigger, and it's time to determine what happens with the comments. You lot tin can hide, delete, annal or flag the incoming comments.
While hiding and deleting comments are actions that influence what happens with the comment directly on Facebook, the functions of archiving and flagging comments work solely within NapoleonCat, helping you to meliorate organize content within Inbox.
You'll observe all the affected comments subsequently on in the following tabs in your Inbox: Hidden, Deleted, Archived, and Flagged.
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Apart from that, you can also decide to publish a reply to the comments that you've defined. You lot can choose betwixt 2 options: reply in a comment and reply in a private message.
Regardless of which one you choose, you can create up to 20 different replies (you know, for the sake of human impact) and NapoleonCat will randomly cull one of them to be published each time the rule is triggered.
Stride eight: Scheduling the rule
If you lot desire your rule to work solely on specific days of the week or at certain hours, you tin indicate the time span inside the "Rule schedule".
Stride 9: Setting up notifications
Fix up e-mail notifications to get informed every time the rule is triggered. If you lot predict that your rule will accept quite a lot of work to do, just skip the notifications. You don't desire to receive a new electronic mail every other minute, exercise you?
At present, simply salvage your rule, sit back and watch NapoleonCat do the job for you lot!
How to "disable" comments on Facebook folio posts with NapoleonCat
Hither'due south the big bonus.
Since Facebook does not offer the feature of turning off comments under page posts, nosotros have come with a solution.
NapoleonCat can automatically hide or delete all comments nether Facebook posts (ad posts included), instantly after they're published.
Information technology works very similarly to disabling comments on Facebook. Moreover, information technology's super quick and easy to "disable" comments under an FB postal service using NapoleonCat.
All yous have to do is create an Automobile-moderation rule, only don't add any keywords. And that's literally it:
That'southward all folks! You've learned how, when, and if ever to hide comments on Facebook.
Remember that in many situations hiding comments may turn out to be a losing game, and it's better to face up a challenge and respond fifty-fifty to the toughest (simply effective!) feedback.
Hide comments on Facebook only when you're dealing with hateful language, spam, auto-promotion, or inappropriate content.
Source: https://napoleoncat.com/blog/hide-comments-on-facebook/
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